Frequently Asked Questions
Measures Taken
What measures is AGrader taking to ensure the safety of its students?
(Aug 2020) Why is the maximum class size now 9 to 10 and no longer 6?
We have rearranged our classroom furniture configuration in alignment to the prevailing Government's safe distancing measures.
Administrative
I am unable to commit to my original timeslot. May I change to another timeslot?
To change to another timeslot, you must first consider alternative timings. All class schedules can be found here: https://www.agrader.sg/fees
Can I know if the 100% Live-Streamed class offering will be permanent?
Yes, our 100% Live-Streamed Class will be a permanent offering alongside our Physical Class offering.
Students will now be able to choose to attend our AGrader Lessons either at the AGrader premises or from the comfort of their homes.
What if I’ll like to change back to Physical lessons after trying out the 100% Live-Streamed Class?
In every class, there is already a slot reserved for you no matter what medium you choose to take up. If you'd like to attend the lessons physically, please first note the branch location that you're enrolled in as lessons will be conducted at the branch itself.
You may then approach our friendly outlet representatives at your respective outlet and they will assist to advise you accordingly for the arrangements.
Why are recordings not made available on the AGrader Online Platform?
To protect the privacy and interests of our teachers and to ensure that no illegal recordings of our lessons is made and resold, we will not be able to avail recordings of our lessons on the AGrader Online Platform.
Why isn't my invoice pro-rated or adjusted instantly for live-streamed lessons?
Administratively, we need time to bill the correct amount to the correct family for the correct items and at an appropriate time.
What fees do I have to pay when joining AGrader?
What happens if there is a 5th lesson in the month?
Fees stated on the class schedule are for 4 lessons. As such, if there is a 5th lesson in the month, fees will be pro-rated. Similarly, in the event when your lesson falls on a public holiday, fees will also be pro-rated accordingly.
How many students are allowed in one class?
We take in a maximum of 12 students, although the classroom can sit up to 15 students. This is to provision for the occasional student from another class attending a make-up class.
Why do I have to pay for a one-month deposit for each subject?
*We only collect the one-month deposit fees AFTER your trial package is completed.
What should I do if my child is unable to attend a lesson?
At AGrader, we have the 2 solutions for students who are unable to attend their lessons:
1) Make-Up Classes
You may approach the staff at AGrader to arrange for a make-up class (same level and subject) within the same academic week (Monday to Sunday) as all classes are going through the same worksheet for that week.
Do note that we will only allow students who have informed the staff of a make-up lesson to enter the class. AGrader reserves the rights to turn away students if the make-up class that he/she is going to is already full.
2) Credit Note
Credit Notes can offset your missed lesson fees only if the proper documentation/proof is submitted for the following reasons:
- Medical Reasons (Medical Leave from clinic required)
- School Activities (School Letter/Consent Form required)
- Travel (Any form of proof of travel e.g. plane tickets, hotel booking etc.)
Do note that only a maximum of 2 credit notes is allowed per 3 months (Dec/Jan/Feb, Mar/Apr/May, Jun/July/Aug, Sept/Oct). AGrader reserves the rights to not issue any credit notes if no proper documentation/proof is submitted to us.
Can I get a refund for the lesson that I have missed?
- Medical Reasons (Medical Leave from clinic required)
- School Activities (School Letter/Consent Form required)
- Travel (Any form of proof of travel e.g. plane tickets, hotel booking etc.)
Do note that only a maximum of 2 credit notes is allowed per 3 months (Dec/Jan/Feb, Mar/Apr/May, Jun/July/Aug, Sept/Oct).
AGrader reserves the rights to not issue any credit notes if the reason of absence is not any of the three reasons stated above and/or no proper documentation/proof is submitted to us.
What should I do if my child wants to stop classes?
A student who wishes to terminate his or her tutorial course will have to give the centre one month’s notice by submitting a withdrawal form one month prior to the withdrawal date. Your deposit will be used to offset the forthcoming month’s tuition fees accordingly (provided that there are lessons).
How do I know if my child is suitable for the AGrader Programme?
This is because our materials are pegged slightly above the school's standard, and the pace of teaching is slightly faster than average as well.
For more details, visit www.agrader.sg
What if my child finds the pace of the lesson too slow/easy?
Some AGrader branches do offer the Higher Achievers Mathematics class for the Primary level.
Kindly check if your preferred branch has this class at www.agrader.sg/fees
What will my child go through or receive in an AGrader lesson?
Following our AGrader Curriculum Structure, a worksheet will be completed during every week's lesson.
AGrader worksheets are specially crafted by a full-time, in-house Curriculum Team that includes Education Experts trained in NIE with a 'Master's in Education (Teaching & Curriculum)'.
Our curriculum is constantly vetted and updated to ensure that the worksheets that our students receive are according to MOE syllabus and always the most up-to-date version.
What equipment is used to deliver the lessons in AGrader?
Why should I enrol my child in AGrader or any tuition services?
Tuition serves as a complementary role to the school system for students.
At AGrader, we teach about 3-4 weeks ahead of the school's syllabus.
Are the teachers at AGrader qualfiied?
Yes of course!
All our experienced teachers are either:
1) NIE-Trained/Ex-School Teachers
2) In-House Subject Specialists
Live-Streamed Lessons
How are the Live-Streamed Lessons conducted?
ONE Class, TWO “Channels” to Learn.
👩💻 Zoom and its “Share Screen” function
🎤 Wireless Microphones
📷 HD 1080p enabled web-cameras installed at the back of every classroom
Both platforms (physical and online) will be carried out concurrently, ensuring that students in the physical classroom and those live-streaming the lesson via Zoom are taught exactly the same content, at the same time, by the same teacher.
Worksheets will be mailed in advance so your child will be well equipped to attend the weekly lessons.


What happens if I miss my lesson? Are there make-up lessons or are recordings available?
Make-up Lessons - As like before, you may reach out to our friendly outlet representatives to arrange for a make-up class within the same week provided that:a. there is more than 1 class of the same level and subject within that Centre;b. there is a vacancy in the class that that the student intends to attend as the make-up class
Recordings - All lessons will be recorded (with a 90% uptime disclaimer), and will be available for rewatching at the Centres' premises.
Book an appointment here: www.agrader.sg/appt, come down, sign out a tablet device and watch the recordings unlimited # of times.
I feel that it is still unsafe to resume lessons in-person. What are my options?
At AGrader, we are able to offer you the options of either attending physical lessons at the centre, or live-streaming the actual lessons from your home in real-time, by the same teacher at the exact same time.
How does my teacher mark my worksheet when i'm 100% Live-Streaming the lessons?
You would have to upload your worksheets on the AGrader Online Platform, and your teacher will mark and return it to you via the "Inbox" function on the platform.
How do I get my Bonus Bucks when i'm attending 100% Live-Streamed Lessons?
For Online Lessons, we will be assigning Points to you instead of Bonus Bucks.
How do i know if my child is suitable for live-stream lessons?
Why is there no further discount for live-stream lessons?