Phase 2: Heightened Measures

As we move into Phase 2 with heightened measures, the following changes will occur at AGrader:

  1. All lessons are moved to be delivered over ZOOM from 22 July 2021, Thursday.

  2. All centres remain open and operational for worksheets collection, payment, enrolment and other administrative activities.

Please book your appointment here before coming down: www.agrader.sg/appt

FAQs: Phase 2 Heightened Measures

Administrative

I am unable to commit to my original timeslot. May I change to another timeslot?


To change to another timeslot, you must first consider alternative timings. All class schedules can be found here: https://www.agrader.sg/fees If you have an alternative timing in mind, please contact our centre's representatives so we can check on the availability in time-slots for you.




What fees do I have to pay when joining AGrader?


For new students, we offer a paid trial of 4 lessons with minimal risk. This means: 1) You pay only for 4 lessons when you enrol. 2) We do not collect your registration fee & deposit upfront. 3) Only when you decide to continue upon the lessons, will we itemize the registration fee & deposit in your next bill. The joining fees applicable are: 1) A one time registration fee 2) 1 month of course fee as deposit for each subject 3) Fees are pro-rated according to how many lessons are left within the month *No material fees EVER.




What happens if there is a 5th lesson in the month?


Fees stated on the class schedule are for 4 lessons. As such, if there is a 5th lesson in the month, fees will be pro-rated. Similarly, in the event when your lesson falls on a public holiday, fees will also be pro-rated accordingly.




How many students are allowed in one class?


We take in a maximum of 12 students, but under the current safe distancing measures we have a maximum class size of 10 students.




Why do I have to pay for a one-month deposit for each subject?


Upon your enrollment, AGrader commits a seat for the chosen class & timing to you. That means that in the event that the class is full (12 students), we turn away every student that is interested in enrolling as the seat is reserved for you. Without a deposit - we have no way of guaranteeing your spot as we will not know whom to commit the spots to accordingly.
*We only collect the one-month deposit fees AFTER your trial package is completed.




What should I do if my child is unable to attend a lesson?


At AGrader, we have the 2 solutions for students who are unable to attend their lessons:

1) Make-Up Classes

You may approach the staff at AGrader to arrange for a make-up class (same level and subject) within the same academic week (Monday to Sunday) as all classes are going through the same worksheet for that week.
Do note that we will only allow students who have informed the staff of a make-up lesson to enter the class. AGrader reserves the rights to turn away students if the make-up class that he/she is going to is already full. We strongly encourage students to go for make-up classes so to not miss any content taught in that week. For other class schedules, please visit www.agrader.sg/fees.
2) Credit Note
Credit Notes can offset your missed lesson fees only if the proper documentation/proof is submitted for the following reasons:
- Medical Reasons (Medical Leave from clinic required)
- School Activities (School Letter/Consent Form required)
- Travel (Any form of proof of travel e.g. plane tickets, hotel booking etc.)
Do note that only a maximum of 2 credit notes is allowed per 3 months (Dec/Jan/Feb, Mar/Apr/May, Jun/July/Aug, Sept/Oct). AGrader reserves the rights to not issue any credit notes if no proper documentation/proof is submitted to us.




Can I get a refund for the lesson that I have missed?


Credit Notes can offset your missed lesson fees in the following month's invoice only if the proper documentation/proof is submitted for the following reasons:
- Medical Reasons (Medical Leave from clinic required)
- School Activities (School Letter/Consent Form required)
- Travel (Any form of proof of travel e.g. plane tickets, hotel booking etc.)
Do note that only a maximum of 2 credit notes is allowed per 3 months (Dec/Jan/Feb, Mar/Apr/May, Jun/July/Aug, Sept/Oct).
AGrader reserves the rights to not issue any credit notes if the reason of absence is not any of the three reasons stated above and/or no proper documentation/proof is submitted to us. Attending a make-up lesson within the same academic week (from Monday through Sunday) will be encouraged so to not let your child miss any content taught in that week.




What should I do if my child wants to stop classes?


A student who wishes to terminate his or her tutorial course will have to give the centre one month’s notice by submitting a withdrawal form one month prior to the withdrawal date. Your deposit will be used to offset the forthcoming month’s tuition fees accordingly (provided that there are lessons). Kindly note that Primary & Secondary level lessons will stop in the month of November, and resume in December. Please also note that your deposit can only be used to offset your last 4 lessons' tuition fees & not refunded in any circumstance.




How do I know if my child is suitable for the AGrader Programme?


The AGrader curriculum is specially designed and created for students in to 50+, 60+ and 70+ marks range.
This is because our materials are pegged slightly above the school's standard, and the pace of teaching is slightly faster than average as well. If you're unsure of whether your child is suitable for our lessons, take up our 4-lessons trial package to test it out in a low-risk manner!
For more details, visit www.agrader.sg




What if my child finds the pace of the lesson too slow/easy?


Some AGrader branches do offer the Higher Achievers Mathematics class for the Primary level. The Higher Achievers class goes at a slightly faster pace, with additonal challenging questions to be completed. At this moment, we are only offering Higher Achievers class for Mathematics only at selected branches.
Kindly check if your preferred branch has this class at www.agrader.sg/fees




What will my child go through or receive in an AGrader lesson?


Lesson duration at AGrader is 1.5 hours long.
Following our AGrader Curriculum Structure, a worksheet will be completed during every week's lesson.
AGrader worksheets are specially crafted by a full-time, in-house Curriculum Team that includes Education Experts trained in NIE with a 'Master's in Education (Teaching & Curriculum)'.
Our curriculum is constantly vetted and updated to ensure that the worksheets that our students receive are according to MOE syllabus and always the most up-to-date version. Apart from normal worksheets, depending on levels and subjects, we do have manipulatives, cheat sheets, concept maps to enhance every student's learning and understanding in class.




What equipment is used to deliver the lessons in AGrader?


Less than 5% (yes, really) of tuition centres islandwide have equal or better infrastructure as AGrader. ALL AGrader classrooms are equipped with the latest Smart-Board technology so that our students can engage in interactive and efficient learning!




Why should I enrol my child in AGrader or any tuition services?


Tuition serves as a complementary role to the school system for students.
At AGrader, we teach about 3-4 weeks ahead of the school's syllabus. Research has shown that multiple reviews improve the understanding and memory retention of students. Our students learn content in AGrader first before they learn in it school again - students understand better, remember better and most importantly, apply what they have learnt better in examinations.




Are the teachers at AGrader qualfiied?


Yes of course!
All our experienced teachers are either:
1) NIE-Trained/Ex-School Teachers
2) In-House Subject Specialists 3) Graduate Full-Time Tutors Even better, all our teachers are equipped with an elaborately annotated 'Teachers' Copy' prepared by the Curriculum Team. This ensures quality and accuracy of the lessons that your child receives, minimizing the chances of teachers "teaching wrongly".





ZOOM Lessons

What happens if I miss my lesson? Are there make-up lessons or are recordings available?


Make-up Lessons - As like before, you may reach out to our friendly outlet representatives to arrange for a make-up class within the same week provided that there is more than 1 class of the same level and subject within the Centre.

Recordings - All lessons will be recorded and uploaded onto the AGrader Online Platform for unlimited rewatching.




[Worksheets]: How do I submit my worksheets & how is it marked?


Either: 1) Hand them in to your centre. Your teacher will mark them and return them to you when you’re back. or 2) or photo-scan them using apps like CamScanner / Office Lens & sending it to your teacher via WhatsApp. Your teacher will mark the worksheets and return them to you when you're back.




[Bonus Bucks]: What happens to my bonus bucks when I'm attending ZOOM lessons?


Behaviour, class participation and doing of homework will all be tabulated by teachers during the ZOOM lessons. Bonus Bucks will be given all at one shot when students return to physical classes.




Why is there no further discount for zoom lessons?


This year, we are not aggregating classes. The zoom lessons are conducted by the same teacher with the same materials and at the same time and day with the same class size. To share more for a clearer picture: lessons conducted via zoom require extra zoom licenses, extra classroom infrastructure, additional teachers' orientation, additional administration to download, archive, upload recordings, all on top of a robust learning management system and software to support it all. We are not intending to charge more for the zoom lessons at the moment, but for sustainability reasons, we are not able to afford further discounts on lessons that are conducted via ZOOM.




[EverLoop]: Will we still be able to access the EverLoop Improvement System?


EverLoop Comes to Your Home Due to the current evolving covid-19 situation, we are suspending all in-centre sessions for the time being. Instead, we will be uploading the EverLoop Term 1, 2 & 3 Revision Packs (Formative Assessments) to the AGrader Online Platform and making it available to you online for unlimited revision from home. Students will be able to access content across all 4 subjects (English, Math, Science, Creative Writing) for their respective levels in this period of time for extra revision at home. Read more about EverLoop here: www.agrader.sg/everloop




[Equipment]: What should I do if I do not have the necessary equipment at home to access the lessons via ZOOM?


While it is ideal to have a laptop to attend the lessons; the actual lessons can be accessed with a tablet device or even a phone. What is most important in following the lessons are your worksheets - which you can collect from our centre as we'll be printing it for you. Then, you can tune into the ZOOM class with any device and follow the class, like as if you're still in the classroom - with the same teacher, same classmates and at the exact same time and day.